I usually ship by FedEx or USPS and the package may be left at the door if nobody is home. If you would like to sign or have someone else sign for the package please let me know.

If there is an excess of $1 or more in shipping charges I will refund it through paypal or through your credit card via direct checkout. Sometimes there is an overcharge especially when two or more pots are being purchased. If you are buying multiple pots and the shipping charge is escalating way too high feel free to contact me.

For canister sets I like to use FedEx and if you live on the east coast of the US you will most likely receive a partial shipping refund. If you’re on the west coast then you may not. It’s difficult to try to calculate shipping cost so I enter an amount that will cover a distance far from me (NC).

I wrap the pieces well with cardboard wrap and use recycled packaging material and recycled/reUse boxes often.

I normally do not use peanuts for shipping but occasionally I have some that I reuse.

Most purchases will ship the day of or the day after I receive your payment.

I do ship internationally. Please contact me with the details so I can calculate shipping costs.

If the pottery is damaged during shipping please contact me asap and it will be taken care of by refund or exchange.

If you receive your pottery and it’s just not quite what you thought it was going to be or it just isn’t working for you please let me know within 2 weeks.  I want you to be happy with your pottery. 

Unless your pottery is faulty you will be responsible for paying the cost of shipping to return your item safely back to me.  

Thanks

brents100@aol.com
www.brentsmithpottery.com
704-633-1989

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